Frequently Asked Questions

1. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on eligible products and serviceable pin codes across India.

2. How long does delivery take?
Orders are processed within 1–2 business days and usually delivered within 3–7 business days depending on your location.

3. How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.

4. What is your return policy?
You can request a return within 7 days of delivery if the product is unused and in original packaging. For damaged or wrong items, contact us within 48 hours.

5. How will I receive my refund?
Prepaid orders are refunded to the original payment method. COD refunds are processed via UPI or bank transfer within 7–10 business days after approval.

6. What if I receive a damaged or incorrect product?
Please email us at support@aduani.shop with photos/videos within 48 hours of delivery for quick resolution.

7. Can I cancel my order?
Orders can be cancelled only before shipment. Once shipped, it will be treated as a return.

8. Do you charge for shipping?
Shipping charges (if any) are shown clearly at checkout. Free shipping may be available on selected products or offers.

9. How can I contact customer support?
You can reach us at support@aduani.shop or via WhatsApp/phone during working hours.

10. Is my payment information safe?
Yes. All payments are processed through secure and encrypted payment gateways.